Dr Nelson Clinic .com

Store Policies

Dr Mark Nelson

Foot & Ankle Specialist


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Store Policies & Contact Information

New, unused products are backed by a 30-Day, 100% Money Back Guarantee (less S&H).  Due to health reasons, used or worn products can not be returned, except for Tineacide.  Tineacide may be used for up to 90 days and returned.  7-Day return period for unopened computer software.

Shop with DrNelsonClinic.com / Arrowhead International, LLC**
  30 Day Money Back Guarantee for most products.  7 Day Money Back Guarantee for unopened computer software.
  USA based company.
  Secure, encrypted USA based online order form.  We believe this is much safer than giving your credit card information to an unknown person over the phone, especially if that person is taking orders from outside the USA.
  No "Restocking Fees" on returned items.
  Easy, hassle-free returns.  No RMA (return merchandise authorization) needed.
  Buy with confidence.  Unlike many online businesses of unknown origin, we're verified by the Better Business Bureau, PayPal and Square Trade.
  International Orders.  Accepted for most products.

**These policies do not apply to WalkFit, Light Relief, OurDoctorStore and Ionic Pro products - see "Affiliate Websites" below for details.

How to pay for your order

Online Orders:  This is the fastest and least expensive way to receive your merchandise.  Orders will appear on your credit card or bank statement as "ARROWHEAD" or "ARROWHEAD INTERNATIONAL, LLC."  Prices are subject to change at any time without notice.  Due to website and advertising program changes, advertised prices may not reflect the actual current price of the item.  The current price of the item will be posted in the "shopping cart" when the item is selected.

Major credit cards and internet e-checks accepted.
Secure, encrypted online orders accepted through PayPal.
Fast, easy, convenient orders with buyer protection.

Mail Orders:  Click here for the mail order form.  We do accept personal checks by mail, but be aware that this usually adds an additional 2 weeks to order processing before we are able to ship out your items.  Personal checks from USA banks only, no business checks will be accepted.  It may take about 10 days before the bank clears personal checks.  For fastest service, we suggest using a US Postal Service money order.  Due to the added risk and labor of accepting personal checks and money orders, there is an additional $3 service fee for all orders paid by check or money order.  There is a $30 service fee plus legal and collection fees for checks with non-sufficient bank funds (NSF/"bounced checks").  We encourage you to order with our fast, secure, online "shopping cart."  NO INTERNATIONAL MAIL ORDERS ARE ACCEPTED.  Please check our website to verify that items are in stock.  Out of stock items will not be shipped and those orders will be canceled.

Phone Orders:  Sorry, but we no not accept telephone orders.  This service may be added in the future.

Why do we use PayPal's secure online shopping cart?

Because your security is PayPal's top priority.

With the industry's most-advanced encryption, fraud prevention, and buyer and seller protection policies, PayPal is dedicated to keeping your account safe and secure. 
PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).  To verify that your shopping cart order is secure and encrypted, look for the locked padlock symbol in the bottom of your shopping cart's browser window.  PayPal is an eBay company.  Arrowhead International, LLC and DrNelsonClinic.com are a PayPal verified business and a registered company in the state of Wisconsin.


Return Policies

We provide easy, hassle-free returns.
This applies only to merchandise purchased directly from Arrowhead International, LLC (DrNelsonClinic.com) and not our affiliate websites (for affiliate sites, see below).

Arrowhead International, LLC (DrNelsonClinic.com) sells only the following products:
  Strassburg Sock
  Breathalyzer 5500

For information and policies regarding all other products for sale on or through this website, please refer to the "Affiliate Website Purchases and Refunds" section below.

Computer Software Return Policy
Computer software is not returnable if opened.  Only unopened product in the factory sealed case is returnable.  The unopened software must be returned within 7 days of delivery.  No returns will be accepted after that point.  Contact Adobe for product warranty issues.  Please email us if you have any questions regarding our return policy.  Shipping and handling fees are not refundable.  If you have opened the software case and don't want it, we suggest selling it on ebay.

New Merchandise Return Policy and Money Back Guarantee (for Arrowhead Intl., LLC)
The quality of our products is guaranteed on all products we directly sell in our store (affiliate website companies may have different policies).  Upon receiving the items, evaluate them at home and if you are not completely happy with the products you purchased, simply return the items in new, unopened (if package is sterilely sealed), unworn and unused condition to our company.  The returned unused merchandise must be postmarked within 30 days of our original shipping date (does not include computer software, see above for details).  Please ship the merchandise with a tracking number, insured and postage-paid.  Returned merchandise must include all original product packaging and original sales receipt sent by us.  Please make a copy of the sales receipt for your records.  Note that some items may have a longer or different type of satisfaction guarantee as specified on that specific product's web page.  Buyer is responsible for return shipping charges.  After we receive the items back in new, unused condition, we will gladly refund the cost of the items.  Shipping and handling (S&H) charges are not refundable.  If more than one product is ordered and one of them is returned, the entire S&H charge for the order will be deducted from the returned item refund.  Please allow 2 to 4 weeks for your return to be credited to your account.  Please directly contact the manufacturer regarding any product warranty issues.  For issues regarding products ordered from affiliate websites, you must directly contact that internet company; we cannot accept their returned merchandise or provide refunds.  If you received an item due to our error, please return the incorrect item postage paid USPS First Class and you will be credited for the cost of return postage.  After verifying the error, we will send you the correct item at no additional charge.  **Unlike some companies, we don't charge restocking fees for returned new, unused merchandise**

Used Merchandise Return Policy
Due to health reasons, used or worn products can not be returned for a refund, except for Tineacide Antifungal and Tineacide Shoe Spray (Shumigator). 

Used Tineacide Antifungal and Tineacide Shoe Spray (Shumigator) products must be returned for a refund directly to the manufacturer and not to our company.  You will receive a 100% money back refund for these products.  You will receive information on how to obtain a full refund with your order.

Please directly contact the manufacturer regarding any product warranty issues.  For issues regarding products ordered from affiliate websites, you must directly contact that internet company; we cannot accept their returned merchandise or provide refunds.

See above for computer software return policies.

Contact us by email (service5 @ drnelsonclinic.com) if you have specific questions regarding our store policies.

Product Warranty Issues
Please directly contact the manufacturer regarding any product warranty issues. 

Shipping Policies (for Arrowhead International, LLC.)
Items in stock are usually shipped out via US Postal Service ground delivery within 3 business days of receipt of payment or bank clearing of check.  Please allow one to two weeks for delivery of orders within the continental USA, depending upon delivery location and order day.  See information below for items paid by check or money order.  If items are on backorder, they will be shipped within 3 business days of us receiving the items from our suppliers.  If backordered items are not received by us within 30 days, the buyers purchase will be refunded and the order will be canceled.  Sorry, but at this time express shipping is not available.  Orders over $50 may be shipped insured and may require signature upon delivery. 

International orders are shipped via United States Postal Service.  There is a surcharge on total order, in addition to regular S&H fees, for all international (except Canada) online shopping cart orders. NO INTERNATIONAL MAIL ORDERS ARE ACCEPTED.  Most international orders are delivered within 2 weeks, but they could take to 6 weeks to arrive, depending on the country.  We do not ship Tineacide, Nailstat or Biofreeze to foreign countries, except Canada.

  Important:  We do not guarantee delivery of any merchandise orders shipped outside the US Postal Service delivery area.  This includes international and military APO orders.  We will certainly ship the order to you, but if you do not receive it, we will not resend or refund the purchase costs.  The buyer assumes all risk for non-delivery of international orders.  Fortunately, so far, we have not had any problems with receipt of items sent to foreign countries.

Affiliate Websites:  Purchases and Refunds
These affiliate websites include Walk Fit Orthotics, OurDoctorStore, Ionic Pro and Light Relief.  Products on these websites are not sold by DrNelsonClinic.com/Arrowhead International, LLC.  We only provide a web link to them.  Therefore, we have no control over those companies' policies and products.  These affiliate website companies may have return/refund policies which differ from Arrowhead International, LLC.  For issues regarding products ordered from these affiliate websites, you must directly contact that affiliate company; we cannot accept their returned merchandise or provide refunds for them.  Orders from Walk Fit Orthotics, Ionic Pro and Light Relief normally ship within 4 to 8 weeks after receipt of the order, unless "rush" shipping was ordered.  Please contact them directly if you have questions regarding a refund or order.  Their contact information is listed below.

Please note that products purchased through our affiliate website "OurDoctorStore" will be shipped directly from that company and not from Arrowhead International, LLC (DrNelsonClinic.com).  All shipping questions and merchandise returns should be sent directly to "OurDoctorStore."  Orders from "OurDoctorStore" normally ship within 3 to 5 days from receipt of the order.  Please allow 7 to 14 days to receive the order.  You may return new, unused merchandise to "OurDoctorStore" for a refund.  Information regarding return policies will be sent with your order.

  Contact the Walk Fit, LLC company at:  Walk Fit, LLC, 20100 Vermont Ave, Torrance, CA 90502 or Walk Fit, LLC, PO Box 3241 Hollywood, CA 90078.  Phone numbers (323) 938-9792 or (866) 220-2574 or (800) 554-6051.  Customer Service email "customerservice@walkfit.com".  Customer Service website http://www.walkfit.com/custserv.php .
  Contact the Light Relief, LLC company at:  Light Relief, LLC, PO Box 10100, Van Nuys, CA 91410 or Light Relief, LLC, PO Box 3252, Hollywood, CA 90078.  Phone number (800) 743-9852.  Customer Service website https://www.lightrelief.com/index.php?page=request&p_op=custserv .
  Contact the "OurDoctorStore" company at:  jm @ ourhealthnetwork.com, (312) 373-9294.

Privacy Policy - Click Here

Contact our Online Store (DrNelsonClinic.com/Arrowhead International, LLC)

Mail:  Please address correspondence and return merchandise to:
     Arrowhead International, LLC
     3705 Oakton Ridge
     Hopkins, MN  55305  USA

Postal mail regarding our online merchandise or returned merchandise cannot be accepted at our clinic office locations and will be discarded.  Please send all mail and packages to the address mentioned above.

Customer Service E-Mail:  Customers may contact our customer service representatives regarding merchandise and orders at: service5 @ drnelsonclinic.com Customer emails are normally answered within 2 business days.  We are able to reply to emails during our business week of Monday through Thursday.  Emails sent Friday through Sunday will be answered the following business week.  We can not answer medical questions regarding your medical problems without seeing you as a patient in our office.  We utilize spam filters on our incoming mail.

Telephone:  Please do not call the medical clinic office with questions regarding merchandise or orders from this website, because they do not have any information regarding this online store.  We do not accept telephone orders.  In order to keep the cost of our products as low as possible, we do not have staff telephone support.

Billing:  Charges will be billed under our company name of "Arrowhead International, LLC" and may appear on your statement as "ARROWHEAD."

  Thank you for your business ! 
Proudly serving customers over the internet since 2002.

The Nature Conservancy & The Sierra Club
Helping our community and the world around us...
Please help in the fight to preserve our natural heritage and wildlife resources.
  Please consider making a charitable contribution to these outstanding organizations.

The Sierra Club is cosponsoring a mercury testing project that makes it easy and affordable to find out how much mercury is in your body.

Contact our Webmaster

To contact the webmaster regarding web site content (not regarding product orders) email: webmaster4 @ drnelsonclinic.com

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Copyright 2002-20010 Arrowhead International, LLC.  All rights reserved.  Reproduction in whole or in part in any form or medium without express written permission is strictly prohibited.  DrNelsonClinic.com is a trademark and subsidiary of Arrowhead International, LLC.  This website is not affiliated with or endorsed by the Buffalo Clinic, Monticello Clinic or ASM Clinic.
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Last modified: 10/13/10